Over the past 10 years or so, companies have embraced Customer Relationship Management software as the best tool to manage sales, service and marketing. With solutions like Microsoft Dynamics CRM, companies now track their interactions with clients and leads, identify new business opportunities, manage client support issues – and much more. These days, most organizations [...]
continue reading...Archive for September, 2010
A Big Thumbs Up for the Microsoft Dynamics CRM 2011 Partner Readiness Roadshow – First-Rate Features and Customization Capabilities, Plus an Excellent Upgrade Path from CRM 4.0
CRM product specialists from Microsoft are touring the country and providing a Microsoft Dynamics CRM 2011 Partner Readiness Roadshow to get their resellers up to speed on the beta release of Microsoft Dynamics CRM 2011. Our CRM and SharePoint team attended the roadshow at Microsoft’s offices in Southfield, Michigan, and I asked them to share [...]
continue reading...Out of the Box Reporting with Microsoft Dynamics CRM
You are an executive with a professional services firm and need to establish a sales process which includes timely on demand reporting. Your sales staff is currently using Outlook and Excel to manage their daily sales activities and produce monthly reports for management. In addition to responding quickly to requests for products and services from [...]
continue reading...CRM Buyers Beware: Three Hidden Costs of No Decision
As businesses find themselves consumed with day to day operations, they often overlook the need for a new and better system, and thus they delay the purchase of a CRM system. These businesses don’t realize it, but there are hidden costs to that delay. In most cases those businesses do not have a sufficient IT [...]
continue reading...One Major Disadvantage of SalesForce.com vs. Microsoft Dynamics CRM – Don’t Get Stuck In The Cloud
A few years ago, it was easy to compare Microsoft Dynamics CRM with Salesforce.com. The first offered on-premise (or in-house) deployment, while the other offered software as a service (SaaS) or cloud deployment. With Microsoft Dynamics CRM now available in the cloud, however, that comparison is no longer valid. While the two once occupied slightly [...]
continue reading...Microsoft Dynamics CRM Continues to Grow
Respondents reported on their primary objectives for their CRM initiatives in 2010 through a European Gartner Survey. The survey uncovered significant changes in the top three rankings from 2009 and saw the appearance of acquiring new customers as the No. 2 objective for 2010. “In last year’s survey it was ranked sixth in order of [...]
continue reading...GP Customers Get 60% of Microsoft Dynamics CRM Online
Microsoft Dynamics GP customers can now receive CRM Online at just $19 per user through September 30, 2010. CRM Online combines the power of online services with the productivity applications that sales, marketing, and service teams use every day. With the ability to integrate with Microsoft GP, CRM Online delivers complete, centralized customer information across [...]
continue reading...We Live the Same Life As Our Clients, Because Microsoft Dynamics CRM is Our CRM Software System, Too
By Justin Languirand, Altico Advisors I was scrolling through some of our posts on the CRM and ERP Software Blogs and found one that our own President, Mike Kean wrote about an often overlooked software selection criteria. Mike pointed out that none of the articles on software selection suggest that a prospect should find out if [...]
continue reading...Is Integrating a New CRM Solution With Your Current ERP System Worth the Trouble?
As you are searching for a customer relationship management (CRM), one thing to keep top of mind is how it will work with your current business management solutions, including your enterprise resource planning (ERP) software. While there are countless benefits to integrating your new CRM solution with your ERP solution, there are also a number [...]
continue reading...