Microsoft Dynamics® CRM 5.0 development will be formally introduced “within the next twelve months,” according to Craig Unger, general manager of Microsoft Dynamics CRM R&D. But what are they enhancing within this new version of Microsoft Dynamics CRM?
Speaking at Convergence 2010 in Atlanta, Unger said “40 customers and 400 partners are using the development version of Microsoft Dynamics CRM 5.0”. In a question-and-answer session with Microsoft Dynamics CRM general manager Brad Wilson, Unger emphasized both the flexibility and integration capabilities of Microsoft Dynamics CRM 5.0 “A couple years ago, we talked about the cloud as the power of choice. Increasingly we’re talking about the cloud and software plus services…a hybrid approach.”
He spoke about the importance of “consumerization” of Microsoft Dynamics CRM 5.0-”delivering the experience as the user does.” That means, for example, integrating with Outlook, having “little bits of Microsoft Dynamics CRM on your mobile phone,” and being able to capture leads from social networks, all without having to go back and forth between two or three applications.
Unger said that Microsoft Dynamics CRM 5.0 will be designed as well “to get a 360-degree view of customers…If you want to stay competitive…you have to have a view of customers from when you first made contact.” Microsoft Dynamics CRM 5.0 will help with “integration of data that may like in your system.”
If you have further questions on details of the Microsoft Dynamics CRM 5.0 release, please contact [email protected] or call 877-801-ROCK  to get a free trial of Microsoft Dynamics CRM. The 20 years of experience we here at Rimrock Corporation can provide ensures that your implementation will be a success. Rimrock Corporation also offers a full line-up of Microsoft Dynamics classroom training suited to your needs and your schedule to help your staff maximize the power of the software solution.
By Jonathan Taub with Rimrock Corporation , Ontario Microsoft Dynamics CRM Partner