Customer Relationship Management or (CRM) is a process designed to develop inter-company practices that result in improved communication and an enhanced customer experience from order through delivery.
Employed initially by large multinational companies, the benefits of a Hosted Microsoft CRM or On-Premise CRM solution are now available to businesses of all sizes. It is within this context that Microsoft Dynamics CRM delivers the precise level of sophistication tailored to the client’s specific requirements in either an online or on-premise environment.
The Microsoft Dynamics CRM Suite
The Microsoft CRM experience revolves around the integration of several modules that provide department specific source information. When processed together, this provides a comprehensive and customized approach in customer management.
§ Marketing: A workflow driven process will create more effective marketing efforts through increasing the access and relevancy of data. Cross channel communications and buyer trends are tracked seamlessly which saves money and enhances Return on Investment. Target market selection is more accurate and complete with the integration of intuitive segmentation tools.
§ Sales: Sales process management allows for a more complete view of sales opportunities, buying patterns and customer communications. This will result in more productive and profitable relationships and ensure consistency and increased sales productivity.
§ Service: Customer Service capabilities experience substantial improvement with the implementation of the fully featured contact center platform that includes auto-resolution of service related challenges. Advanced knowledge management allows customer service representatives to share data and answers with other departments as well as with customers. A complete range of service analytic reports and functions helps insure consistency in the interactive experience.
Flexibility and the Power of Choice
Microsoft Dynamics CRM tools are available in a variety of configurations and hosting options. CRM systems can either be purchased or leased, either in a software format or as an online service. Access is available through a browser, outlook, or even in mobile applications. The systems can be integrated either through in-house or third party hosting environments.
Pricing
Microsoft Dynamics CRM tools offer excellent value when compared to competing platforms. In fact, Microsoft CRM online offers two inexpensive editions: Professional and Professional Plus. Also, Using a Microsoft CRM Partner Solution works the same way for your business and Microsoft Dynamics CRM Partners are always looking for ways to add more value to their Microsoft CRM Software; a CRM Solution with a Microsoft Dynamics CRM Partner and Reseller uses the same code base that Microsoft CRM Online has. Both versions are substantially less expensive than their primary competitors.
To read an article about the advantages of a Partner Hosted Solution over Microsoft CRM Online, visit our Hosted Microsoft CRM blog.
Microsoft Dynamics CRM and Streamsol are the Right Choice
Currently in use by many high profile global corporate leaders; Microsoft Dynamics CRM continues to lead the industry in providing affordable tools to meet the growing demands of successful customer management. The professional Microsoft Dynamics CRM Consultants at Streamsol can provide a customized package of CRM alternatives.
Streamsol was named to Microsoft’s President’s Club in 2009. Streamsol is recognized as a top ten Microsoft Dynamics CRM Partner in the US. Our Microsoft CRM practice revolves around three models: Microsoft CRM On-Premise, Hosted Microsoft CRM, and Hybrid Microsoft CRM. Our vision and commitment to the Microsoft Dynamics CRM framework is unrivaled.
by Streamsol, a Nevada Microsoft Dynamics CRM Partner
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