When you lay off or fire an employee, how do you handle the process? How do you follow up with their customers? Who will handle their service calls? Will every customer’s needs be met or some neglected? How do you avoid losing data if the employee maintains his customer records in his personal laptop? Do you want to [...]
continue reading...Archive for December, 2009
Oracle vs. Microsoft Dynamics – Which Hosted CRM Solution Is Best For You?
In conjunction with their new pricing structure, Microsoft is currently offering 6 months of free subscriptions of Microsoft Dynamics CRM Online to any current Oracle CRM On Demand or Salesforce.com customer. We’ve already talked about why this is a great deal for Salesforce.com users in our post “Hosted CRM Comparison – Microsoft Dynamics CRM Online [...]
continue reading...Microsoft XRM: The Holiday Gift That Keeps on Giving
Discover how Microsoft XRM, the evolution of Microsoft Dynamics™ CRM, can help organizations manage nearly all business-critical applications by watching this video available on the InterDyn BMI site.
continue reading...Extending CRM Functionality, No Strings Attached
I find that many people I converse with about Microsoft Dynamics CRM are not using Microsoft’s free Accelerators, or in some cases, never even knew they existed. I wanted to take a few moments to shed some light on the subject and discuss a few of the free add-ons from Microsoft. CRM Accelerators are a [...]
continue reading...Tweet, Tweet, Tweet –Measure Social Networking With Dynamics CRM Accelerator
With the social networking evolution upon us, as a business owner you may be asking – How do I get involved? What benefits will it provide? What is the real value and ROI? The one known truth is that social networking can affect your brand awareness in either a positive or negative way and if [...]
continue reading...Why I Prefer Microsoft Dynamics CRM Over Salesforce
I have used Salesforce and Microsoft Dynamics CRM for several years. Which one do I prefer? I prefer Microsoft Dynamics CRM…why you may ask. I use Microsoft Outlook and Microsoft Internet Explorer every day so I am familiar with Microsoft CRM’s user friendly interface. I can attest to the following statistic: 70% of business users [...]
continue reading...4 Reasons You’re Going Straight To “CRM Hell” And How To Get Back On The Right Path
Please, don’t go to CRM Hell. It’s a very time consuming and expensive place to be. Going to CRM Hell doesn’t happen overnight; it’s a grudgingly slow, very expensive and extremely painful process. The scary part? If you don’t know the warning signs, It’s incredibly hard to notice you’re going to CRM Hell until it [...]
continue reading...Poor Customer Service Costs Billions – How Can A CRM System Help You Avoid Those Costs?
I saw this survey today in CRM Magazine’s eWeekly Newsletter. The title was “Poor Customer Service Costs Billions.” Here’s a summary of the findings: “Oftentimes customer service supervisors and managers have run into difficulty when asking members of the c-suite for additional money to invest in technology and people to help improve customer service, because [...]
continue reading...Microsoft Dynamics CRM Quick Cost Estimate
This Microsoft Dynamics CRM price quote wizard asks for your desired license and installation type. Then it asks you to choose a license model and installation type from a list like the one below: Microsoft Dynamics CRM Online: SAAS. You pay a monthly subscription fee per user for cloud based software hosted by Microsoft. [...]
continue reading...More Helpful Information for Buyers of Sales Force Automation software
Visitors to the CRM Software Blog will find several recent articles regarding identifying the right CRM solution for your business. And rightly so – it’s a very important topic for those looking for a customer relationship management solution. I wanted to share another article on that topic from Kelly McGuire over at TMCnet.com. It points [...]
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