For years, CRM has helped businesses outside of the health industry successfully track customer relationships. However, did you know that CRM can also help healthcare providers track patient relationships? Healthcare workers today often face difficulties managing patient relationships because of manual processes and disconnected systems. This can make follow-up care coordination, preventative care, etc. a challenge. [...]
continue reading...Archive for December, 2009
CRM Allows You To Join The Conversation And Build Your Customer Connections
As mentioned in a previous post, Microsoft has released several CRM accelerators to help companies easily adapt CRM to meet their specific needs. The Social Networking Accelerator allows you to capitalize on the power of Twitter to build your customer connections. Setting up your organization’s Twitter accounts through Dynamics CRM allows you to monitor and [...]
continue reading...One-of-A-Kind Microsoft Dynamics CRM Go Live
Like most companies, the end of December is usually a very busy time for our employees with payroll year-ends for our clients and many customers going live. Usually we are too busy to do many blog entries, press releases or e-newsletters, but I had to write right away about a very successful launch of a [...]
continue reading...Microsoft Dynamics CRM And Sharepoint Make Great Teammates For Intuitive Document Management And Collaboration
Microsoft Dynamics CRM and Microsoft SharePoint Services or Microsoft SharePoint Portal Server (commonly referred to by its acronym MOSS) can be used together to greatly enhance document management and team collaboration. Better yet, the combination is intuitive, powerful and very user friendly. At The TM Group, a Microsoft Certified Gold Partner in Michigan, we often [...]
continue reading...I Want to Believe! CRM In A Challenging Economy
Every time I see the signs of economic recovery, I want to believe. (Yes, Virginia, there is a Santa Claus…) The other day the “Loomis Sayles Portfolio Perspectives” landed on my desk. The headline was “Inside: Economy shows signs of recovery”. Although the report started out pretty gloomy (“During the first nine months of the [...]
continue reading...Hitting The Gas – Capitalizing On CRM Accelerators
One of the most widely heard comments about CRM systems is that they are supposed to be user-friendly and intuitive, but it doesn’t take long to discover that any functionality that is also friendly to your particular company can still require a formidable amount of time and effort spent on customization and coding. This could also [...]
continue reading...10 Ways Microsoft Dynamics CRM Helps You Enhance Customer Experiences
In the recent article, “Improving Customer Experiences – Is It Still Important or is Price the Only Thing That Matters?” author, Scott Glatstein utilizes results of a Harris Interactive Customer Experience Impact survey to counter the popular beliefs that in a recession price is the only motivating factor and that customers will accept a bad [...]
continue reading...CRM Is Like A Snowstorm…Start Shoveling In The Dollars!
What? Since we’re entering the time of year when the white stuff starts to pile up, it seems appropriate to look at some of the cold realities of CRM. No two are alike (storms and flakes). At the macro level (storm) each company uses CRM for unique purposes. In fact, Dynamics CRM as a platform [...]
continue reading...Get Ready For The Economic Rebound With CRM
As the year comes to a close, we are hoping – indeed expecting – that 2010 will be the year that the economy turns around (albeit slowly) and our customers and prospects will start to open up the purse strings. Based on feedback from many of our colleagues, there has been a decline in existing [...]
continue reading...Microsoft Dynamics CRM Helps Convention And Visitors Center Promote Region By Delivering First-Class Service
After a careful and thorough research for new business management software, an innovative convention bureau selects Microsoft Dynamics CRM from the TM Group because, “Microsoft Dynamics CRM fit all of our criteria.”
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