Inside CRM released a comparison chart of the features of 15 of todays hottest hosted customer relationship management (CRM) software solutions. When selecting an online CRM software, it is important to not only compare their features, but their benefits and drawbacks as well.
Microsoft Dynamics CRM Online vs. SalesForce.com Enterprise Edition
Sales Force Automation:
- Both have the standard sales-force management tools and opportunity tracking, analytics and forecasting tools.
- SalesForce focuses on the strength of their built-in mobility features, while Microsoft Dynamics enables mobility as an add-on where needed.
- Microsoft also boasts a complex quote generation tool as well as sales literature generation from within the system and direct email marketing.
- While SalesForce is integrated with Microsoft Office, Microsoft Dynamics CRM is built directly into Outlook for expedited email management.
Service and Support:
- SalesForce and Microsoft CRM Online are very similar in this area with automated email management, customer access to knowledge bases, case management and resolution analytics.
- SalesForce also features Computerized Telephony Integration and a self-service customer portal, both of which can be integrated into Microsoft Dynamics CRM Online, but aren’t readily available.
Marketing Automation: These products are almost identical in their marketing automation features. They both include:
- Campaign planning, automation, and management
- List management
- Email marketing management and automation
- Workflow customization
- Reporting, Analytics and Dashboards
Price: When it comes to price, Microsoft Dynamics CRM Online is the clear winner. The Microsoft Dynamics pricing is almost 1/3rd that of SalesForce.com.
Microsoft = $44 to $59 per user per month
SalesForce = $125 per user per month
“Microsoft Dynamics CRM offered the functionality we were looking for and the familiar Outlook-style interface, for about one-third the cost of SalesForce.com.” – Clint Brown, President and CEO of the Florence Freedom baseball team, a client of Socius, an Ohio CRM Online provider and Ohio Microsoft Dynamics CRM Partner. Read more about the Florence Freedom’s success with Microsoft Dynamics CRM!
By , an Ohio Microsoft Dynamics CRM and Microsoft Dynamics CRM Online partner
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Hi – just found your website.
Swings and roundabouts with the MS & Salesforce.
“Microsoft also boasts a complex quote generation tool as well as sales literature generation from within the system and direct email marketing.”
This article is well written , honesty in comparison is maintained. Every one should read this article before decide which crm should buy
A minor clarification: Microsoft Dynamics CRM comes with built-in mobility via “Mobile Express”, which is html designed for the small screens of web-enabled mobile devices. Just tag “m” (for mobile) onto the end of your normal URL to see it. For example, “https://YourOrganizationNameHere.crm.dynamics.com/m”. The difference in the optional CWR Mobile CRM add-on is that it’s a true client that runs on the mobile device and keeps local copies of some records.