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A panel of Microsoft Dynamics CRM experts provide reviews and opinions to aid professionals with the CRM selection process.

 
 

 

By now, you are probably familiar with Business Rules in CRM 2013. If not, check out this post for a nice introduction. Using Business Rules is a great way for CRM administrators to customize Form logic without having to know any JavaScript. They are extremely useful in many situations, but administrators should also know when […]

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And how can Microsoft Dynamics CRM help you overcome it?  Every day we talk to organisations struggling to manage automation, make processes more swiftly and ensure clean data. This blog will address some of the usual CRM challenges we come across and will position how Microsoft CRM can help you overcome those challenges.  By looking […]

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Microsoft Dynamics CRM 2013 introduced cross-entity business process flows. Up to five different entities can be combined in the same process flow. Dynamics CRM includes an example cross-entity process flow called “Lead to Opportunity Sales Process” In this process flow, the Qualify stage is on the Lead entity, while the develop, propose, and close stages […]

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This is one of those little issues related to CRM usability that is probably easier solved by a CRM newbie than someone who has been working with CRM for a while. In order to add CRM folders to Outlook Favorites in previous versions of Outlook and Windows, it was sometimes necessary to modify the registry. […]

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Let’s face it, in today’s fast paced world we’re all looking for ways to get more done in less time. And, keyboard shortcuts are a great way to make sure that the time you spend on the computer will be as productive as possible. One of the reasons Microsoft Dynamics CRM has become so popular […]

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Throwback Thursday – for those who may not know – is an online game of sorts, in which people find old photos of themselves and post them online. The idea is too look at how dated you were once upon a time – and hopefully, by comparison, how much betteryou look today. All in good […]

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Acquiring new customers is expensive. According to Bain & Company, it costs businesses about 6-7 times more to acquire a new customer than to keep an existing one. It is a lot more expensive than retaining your current customers and finding ways to keep them happy. Customer loyalty and retention drive referrals and inevitably, revenue. […]

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Note: This blog is based on Thomas H. Davenport's book, Big Data: Dispelling the Myths, Uncovering the Opportunities, published in 2014 by the Harvard Business Review Press; Harvard Business School Publishing Corporation; Boston, MA. The InfoGrow Corporation offers marketing and sales solutions involving data. We are pleased to share author Davenport's ideas about how big […]

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In 2014, we celebrate our 20th anniversary as Microsoft Partners, specializing in Microsoft Dynamics GP, Microsoft Dynamics CRM, and Business Intelligence. Our success can be attributed to our valued clients and our great team of partners and staff. Dedicated to the highest standards of quality and professionalism, our staff have demonstrated extraordinary commitment to our clients. […]

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When your sales representative gets a lead, you want them to chase that lead while it’s hot.  A new prospect or an existing customer has shown an interest in your product or service and if you don’t respond quickly, they’ll turn to one of your competitors.  However, leads are easily buried or lost while they […]

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