Many organizations recognize the value of customer relationship management (CRM) software and understand, at a high-level, the benefits it can bring to an organization. Besides basic contact management functions, modern CRM systems like Microsoft Dynamics CRM have service and support modules, can deliver sophisticated marketing campaigns, and have powerful reporting capabilities. With all these features and [...]
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Last October, we discussed the idea of "Selling CRM to Sales". In this post, we highlight how to improve overall sales performance using CRM. Is your Sales team performing at top capacity? According to a recent sales performance optimization study from CSO Insights, over 50% of companies need to increase the effectiveness of their sales [...]
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ISM Reports the Latest Business Applications and Technology Trends in CRM Software Barton Goldenberg, ISM’s founder and president, is a respected author, columnist, speaker and industry leader, including being one of the first three inductees in the CRM Hall of Fame. On Tuesday, May 21, 2013, Goldenberg’s ISM released its 2013 Top 15 CRM [...]
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Microsoft Dynamics CRM and Powertrak Named to ISM's Top 15 CRM Software Awards I am happy to announce that both Microsoft Dynamics CRM and Powertrak have been named to ISM's 2013 Top 15 CRM Awards list. These products serve as the standard for comprehensive Customer Relationship Management (CRM) software. ISM's Top 15 awards are divided into two [...]
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Modernizing your company’s data infrastructure with Microsoft Dynamics just got easier. Pricewaterhouse Cooper (PwC) and Microsoft recently announced a strategic alliance in order to help companies transform their business to become more efficient, agile, and empowered. “Companies embarking on large transformation projects want to be sure they deliver both value and sustainable change to their [...]
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Today, customers are in control. But when they do interact with companies they expect more relevant, personal and timely communications than ever before. To deliver this more personalized experience, marketers must let consumer behavior be their guide and they must embrace marketing automation in order to do so efficiently. Join us on May 23 for [...]
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Used separately Microsoft Dynamics GP and CRM are powerful solutions trusted by countless organizations the world over. Dynamics GP makes it easy to handle your organization’s financials, supply chain, human resources, project management and business intelligence, while Dynamics CRM helps with the management of sales, customer service and marketing. But, when combined together these two [...]
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What do you think of when you think of maps? Vacations, treasure hunts, weather forecasts? Maps do more than display a place or how to get from one place to another. In sales, for example, maps let you visualize and conceptualize spatial relationships more easily than with rows and columns in spreadsheet data. Even better: [...]
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We recently had a Dynamics CRM client with a mature CRM 4.0 deployment move to a brand new start up. They needed to transition their entire on-premise CRM 4.0 setup over to Dynamics CRM 2011 online (complete with new reporting servers, new Active Directory (Office 365), etc.) They decided upon a re-implementation, based on what's [...]
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While elevators only go up and down, your elevator service business goes in many different directions. You need to make sure your elevators are working properly and that customers are satisfied, while growing your business. Provide your team with a tool stronger than what they carry in their toolbox – FieldBoss® with Microsoft Dynamics® CRM. [...]
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