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A panel of Microsoft Dynamics CRM experts provide reviews and opinions to aid professionals with the CRM selection process.

 
 

 

Most people think of CRM in business terms: Lead tracking, contact dates, and similar sales-oriented functions. But CRM has been successfully applied in non-business roles in ways that may surprise you. For instance, the rich features found in the latest CRM software makes it an ideal candidate to handle many of the tasks performed by […]

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Microsoft Dynamics CRM 2016’s field service capabilities will change the way Field Services Organizations operate forever. While many Field Service Organizations still struggle with outdated systems which cause massive inefficiency with their representatives, Dynamics CRM will update these outdated systems, increasing efficiency and enabling them to tackle the five key metrics for Field Service Businesses. […]

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As more and more software is being offered on a cloud platform, we’re seeing a reduction in pricing that is giving companies a reason to make the move. Purchasing and maintaining servers is becoming a thing of the past thanks to affordable cloud technologies. And applications that allow employees to communicate (email, collaboration solutions) and […]

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MS Dynamics CRM vs Salesforce   Download our free CRM 30-day trial Learn more about CRM's features Running a well-oiled support desk is not for the faint of heart. There are so many moving parts…Does the customer have a support agreement? Does the contacting party have authority to open a support ticket against the agreement? What […]

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Yes, that’s right. Microsoft’s virtual assistant, Cortana, is now integrated with Microsoft Dynamics CRM Online. If you’re using Windows 10 on your PC or mobile device and your organization is set up with Microsoft Dynamics CRM Online, it’s easy to set up and get started.   1. Open Cortana.   2. Click the hamburger control in […]

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Dynamics Objects add-ons to Microsoft Dynamics CRM, come with free lifetime software upgrades and lifetime Email support. If you are new to our solutions and you wish to test them for free or you are an existing client wishing to upgrade the solution to the latest version, just download the latest trial version from our website, […]

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Still trying to run your business on Goldmine? Frustrated with how clunky and overly complicated the system is? Then invest in a CRM system that provides you with more than a contact database. Microsoft Dynamics CRM provides intelligent customer engagement, meaning you can personalize the customer experience and the sales process based on relevant data like web […]

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Microsoft Dynamics CRM Spring 2016 Wave contains some exciting features that you will want to start using right away. In past releases, features were either already accessible once the new version was configured, or they were manually installed. However, many of the new features in this release have been moved to the Office 365 administrative […]

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CRM software started as a digital rolodex. Then it grew into a way to manage sales opportunities and leads. Eventually it absorbed customer service. Now, the boundaries of what you’ll find in a CRM have moved again, as Microsoft has added a Project Service module to Dynamics CRM 2016 Online Update 1. Whether you’re a […]

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Microsoft Dynamics CRM allows users to capture their daily activities in an number of different ways. The product natively offers a handful of activities like emails, phone calls, appointments and tasks, but it also allows you to define and create your own custom activities. Working with these activities in the CRM user interface is very […]

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