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A panel of Microsoft Dynamics CRM experts provide reviews and opinions to aid professionals with the CRM selection process.

 
 

 

Microsoft Dynamics CRM 2015 is finally here and it has arrived with a bang! There are way too many new features to mention in this article but it is important to understand the approach Microsoft took for this release. In speaking with clients and prospects, Microsoft realized that there was still a critical gap between […]

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Companies are 60% to 90% of the way through their buying process before reaching out to one of your sales people. Is your company ready for this growing trend?  I recently gave a talk on a global webinar that drew over 1800 registrants and 750 + participants.  The topic was titled "From Social to Customer: […]

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The only way to compete effectively in the age of the customer is to become truly customer obsessed. There’s no longer any barrier to potential entrants or substitutes in a digital world; competition for distributors can come from anywhere. Customers have real-time information about pricing, product features and competitors. it may seem like they hold all the […]

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How ironic that people in the communications industry tend to do the least amount of talking with each other. Bringing the sales and marketing teams together and getting them on the same page is crucial to closing more sales (and avoiding food fights in the break room). The development team at Microsoft has been working […]

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Your sales team strives to develop close ties to your customers and works hard to nurture those relationships. You can support their efforts, improve productivity, and get a better view of your sales and marketing efforts by implementing a customer relationship management (CRM) solution. On the inside, a CRM solution, such as Microsoft Dynamics® CRM, […]

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The upcoming release of Microsoft Dynamics® CRM 2015 includes updates to Microsoft Dynamics CRM Online, Microsoft Dynamics Marketing, and Microsoft Social Listening Services.  These and other features were aimed at strengthening the collaborative efforts between sales and marketing departments, as well as provide greater visibility for your business to improve customer service efforts.  Position your […]

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As promised within their established bi-annual schedule, Microsoft recently announced the next big release in Customer Relationship Management (CRM) software will be available December 2014. Sales, marketing and operational executives all over the world anticipate the arrival of Microsoft Dynamics CRM 2015! Ultimately, the goal of any CRM software is to increase sales revenue and […]

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Your company has just invested in a Microsoft Dynamics CRM system that fits your core business processes to a "T". You’ve selected the right person from your staff to lead the steering committee and implementation team. The outside software consultants you’ve hired have listened and understood your company’s specific challenges. And let’s not forget the […]

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It's that time of year again... The smell of fall, football, apple cider, Halloween and next year’s planning.  Yes, it’s that time of year again, and for many of us entering the 4th quarter of the year it is a time to ponder two critical questions: 1) Are we achieving the sales results that we […]

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As most everyone in the Dynamics community has heard Microsoft has recently unveiled its newest addition to the marketing capability of Microsoft Dynamics CRM. At its core Microsoft Dynamics Marketing seeks to deliver powerful, integrated marketing management solutions that help bring businesses and the customers they serve closer together. The essence of Dynamics Marketing is […]

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