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A panel of Microsoft Dynamics CRM experts provide reviews and opinions to aid professionals with the CRM selection process.

 
 

 

In today's increasingly connected world, a marketer’s job is never done. Gone are the days when campaigns had a finite beginning and ending date. Now, with content marketing we must constantly be creating content and looking for ways to repackage the content we already have to meet our customers' and prospects' needs. So, with an […]

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In today’s social and mobile world, businesses need to move faster and share knowledge more broadly than ever before. They also need to connect to customers on their terms and build relationships with them. In a RAIN Group’s report, “What Sales Winners Do Differently?”, 42 factors separated the winners from the distant second place finishers. […]

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By Barkley Busby Vice President and CMO, 2B Solutions (#MSDynCRM Parnter) Hot off the press, Dynamics CRM 2015 eBook Just Released - 67 Useful Pages all about Dynamics CRM 2015 –you don't want to miss this basic training guide! Microsoft must understand how busy everyone is at this time of year because they’ve kept every topic as […]

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How do you convince an organization / leadership that a CRM is worth the effort and investment when they don’t believe in its value? You can start by taking just one value aspect of a CRM system, for example, Sales Process Management - the managing and monitoring of the sales process to keep it running […]

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Most business owners and managers know the value of superior customer service.  Happy customers are repeat customers, which can turn into long-term loyal customers.  Superior customer service is more than simply delivering products or services as ordered, it’s about being responsive and proactive to customer needs.  Anticipate your customer’s needs by getting to know them […]

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By Marcia Nita Doron, Altico Advisors If you’re evaluating new Customer Relationship Management (CRM) software for your company and Microsoft Dynamics CRM is on your shortlist, you’ve made a great choice! And my guess is that if Microsoft CRM is already on the shortlist, you’ve already conducted a fair amount of research. Therefore, it could […]

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THE MOST POWERFUL SALES SYSTEM FOR 2015 In today’s article I’m going to summarize how Microsoft Dynamics CRM and ClickDimensions partner as one platform to become “the most powerful sales system for 2015” and how CRM Dynamics – a multi-award winning Microsoft Partner – is leading the way for organizations across Canada towards this guiding light. […]

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Every business agrees about wanting to drive greater customer satisfaction; it’s pretty much an indisputable goal. Personally, I prefer the idea of driving higher customer engagement. While an engaged customer may not always be a satisfied customer, they are engaged enough to let you know if you haven’t met their expectations. A disengaged customer will probably […]

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A business going through a customer relationship management software implementation that's working with a great CRM partner and has done its own part to align staff and resources is in a great position to see the project through successfully. However, there are ways that an implementation can be lacking if the company isn't paying attention […]

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